Frequently Asked Questions

Find answers to common questions about OUKITEL products and services

Are OUKITEL smartphones waterproof?

Most of our rugged series devices feature IP68 and IP69K ratings, making them resistant to water, dust, and shock. Please check specific product specifications for depth and duration limits.

How long is the warranty on OUKITEL devices?

We offer a standard 12-month limited warranty on all smartphones and tablets, covering manufacturing defects from the date of purchase.

Do OUKITEL phones work with my local carrier?

Our devices are globally unlocked and support most major network bands. However, we recommend checking the product's frequency bands against your local carrier's requirements before purchasing.

How do I update my device's software?

You can check for updates by going to Settings > System > System Update. Ensure you are connected to Wi-Fi and have at least 50% battery life.

What is included in the box?

Standard packaging includes the OUKITEL device, a power adapter, a USB cable, a SIM needle, and a quick start guide. Some models may include a screen protector or protective case.

Can I use the power station to charge heavy appliances?

OUKITEL portable power stations support various wattages. Please ensure the total power consumption of your appliance does not exceed the rated output of the specific power station model.